All orders, especially custom 18K gold and diamond pieces, are processed Monday through Friday (excluding holidays). Production for customized items generally takes 7–15 business days before shipping, depending on the design complexity.
2. Shipping Destinations
We offer worldwide shipping to most countries. If your destination is not available at checkout, please contact us and we will do our best to accommodate your request.
3. Shipping Methods & Timeframes
We partner with reliable carriers such as DHL, FedEx, and EMS. Estimated shipping times are:
‧ United States / Canada: 5–8 business days
‧ Europe: 6–10 business days
‧ Asia / Australia: 4–7 business days
‧ Other Regions: 7–12 business days
*These are estimated times and may vary due to customs or local delivery conditions.
4. Shipping Fees
Shipping fees are calculated at checkout based on your location, item weight, and delivery method. Free shipping may be offered during special promotions or for qualifying orders.
5. Customs Duties & Taxes
International orders may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the recipient and are not included in the product or shipping price.
6. Tracking Your Order
Once your order has shipped, you will receive a confirmation email with tracking information. You can use the tracking number to monitor the status of your shipment through the carrier’s website.
7. Delivery Issues
If your package is delayed, lost, or damaged in transit, please contact us as soon as possible at XXXXXXXX@XXXXXXX.com. We will coordinate with the shipping provider to resolve the issue.
We are not responsible for failed deliveries due to incorrect addresses provided at checkout. Please double-check your information before placing your order.
8. Contact Us
If you have any questions about shipping, feel free to reach out:
